What it feels like to be "Half" a Customer??

I will get back to the Disney stuff for those that are interested but I have to write today about what it means to be a valued customer. CRAP!!! If you ever bought a car at Snell Motors in Mankato this is what you should expect. (Since they are a big car company and their logo is red, I thought I would extend the courtesy in my post.)  OK let me tell you the story and you form your own opinion. I purchased not one but three cars at Snell Motors in Mankato. Lets go back 5 years. My 2nd daughter was born and having a sports car was not a great idea. They are hard to get in, short on room, and not real safe in the winter. I decided to get a SUV, and since I had purchased 2 cars at Snell motors of Mankato I thought this would be a good place to start. After test driving quite a few vehicles I decided on a GMC envoy with about 30k miles. I signed the paperwork which included somewhere in the fine print the agreement to pay the difference in the balance of the loan if they didn't figure it correct. Well of course the finance people at Snell motors in Mankato can't add and we ended up with a $400 bill after everything was signed. This only came to light a year later in a collection notice from a gutter shark. “Fine way of doing business” I say. I told the grub digger that I would not pay this bill since it was part of the original loan and I was never made light of money that was owed on this contract. (They also tried to keep $1500 on the rollover extended warranty, but this is another story)

Let’s flash forward 5 years to today. I got a notice in the mail from a Cow Crapin' Shit Slinger that I never paid the bill. Do these people listen, take notes or even have ears? I thought this was a dead issue. I decided to call Snell motors in Mankato to put the disagreement to bed for the last time. I spoke with a lovely lady who read me the terms of the contract. I told her plain and simple, "I don't care what the contract says, what are you going to do to keep me as a customer in these tough times, especially since I might be in the market for a new car”. I would think that for a car company like Snell motors of Mankato they might say, "we value you as a customer and am very sorry for this overage on our part. We see this has been mistake for a long time, and will forget the amount owed and hope you make Snell motors of Mankato your choice for your next vehicle" WOW that would have been awesome! Sucking up $400 is a big deal to me. BUT...That is not what happened. Instead the nice lady at Snell motors of Mankato said they would pay for half. So as the customer I still have to pay for the mistake? Keeping me as a customer didn’t even ring in her head. She even brought it up to the president and he agreed to stick it to me. So I have to pay for “HALF.” So as a “half” customer is Snell motors of Mankato going to sell me half a car? Fix half my engine when it breaks? Clean only the back seat of the car when I use their new wash. What is the price of customer service and doing the "RIGHT" thing? I gave Snell motors of Mankato the chance to do the right thing and they choose to do "half." I guess Snell motors of Mankato will find out what "HALF" means when only half of their customers show up to buy only half their products.  Please re-broadcast this post. I think Snell motors of Mankato needs to know how their “half” customers feel!!